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March 25 – April 1, 2010 Edition Barnes & Noble Names New Executive VP
New York, NY/Authorlink News/March 23, 2010–Barnes & Noble, Inc. today announced that it has named Dan Gilbert as Executive Vice President, Operations and Customer Service. Mr. Gilbert will be responsible for managing the company’s warehousing and fulfillment to the 723 Barnes & Noble bookstores, Customer Service operations, the company’s BN.com direct-to-consumer operations, and the end-to-end supply chain for the company’s nook product line.
Mr. Gilbert joins Barnes & Noble from Cisco Systems where he was the Vice President of Customer Operations, leading a worldwide team responsible for managing over $30 billion in product and service orders annually. Prior to joining Cisco, Mr. Gilbert served as Vice President, Customer Service and Quality for Palm, Inc. Additionally, he has held the role of Director of Delivery Operations for the Webvan Group, and served as a consultant with A.T. Kearney, Andersen Consulting, and McKinsey & Company.
"Throughout his career Dan has successfully built supply chain and customer service capabilities that are efficient and deliver best-in-class customer experiences," said William Lynch, CEO, Barnes & Noble Inc. "Dan is a perfect fit for Barnes & Noble as we leverage our world class brick and mortar stores to scale as a major e-commerce retailer and digital media company with multi-channel capabilities."
"I could not be more pleased to be joining Barnes & Noble at such an exciting time in its history," said Dan Gilbert, newly appointed EVP of Operations and Customer Service. "I look forward to helping to build efficient operations that deliver an unmatched customer experience."
Mr. Gilbert graduated from the Massachusetts Institute of Technology with a Bachelor of Science degree in Economics.
Barnes & Noble, Inc. (NYSE: BKS), the world’s largest bookseller and a Fortune 500 company, operates 723 bookstores in 50 states. Barnes & Noble College Booksellers, LLC, a wholly-owned subsidiary of Barnes & Noble, also operates 639 college bookstores serving nearly 4 million students and over 250,000 faculty members at colleges and universities across the United States.